TERMS AND CONDITIONS
Payment and shipment terms may vary on individual items.
We accept credit cards as a form of payment. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.
You can call 844-ZONA-TAC (844)-966-2822. We are open from 9am-5pm Arizona time! Mon-Fri and will be happy to answer question or place orders via phone.
The Site and the Materials are copyrighted works of Zona Tactical, LLC and/or its suppliers. Neither the Site nor the Materials may be reproduced, displayed, modified or adapted, distributed or transmitted in any form by any means (including, but not limited to, electronic duplication or transmission) without the prior written permission of Zona Tactical, LLC.
Shipping & Handling
We only ship with the US, US territories, and APO/FPO. Customer Pays Shipping. Sent USPS Priority Mail (2-3 day average) or 1st Class (3-4 days average) with tracking. Signature confirmation will be added to orders over $250.
Our store will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state/province where Zona Tactical, LLC holds a presence. For orders shipped to other areas, you (the shopper) are solely responsible for any sales taxes and/or other taxes that may apply.
Customer service & return policy
To receive a refund or exchange:
Obtain a Return Authorization Number by e-mailing us at CustomerService@ZonaTactical.com within the 5-day inspection period. Be sure to include your customer information and original order number. This is necessary to ensure your returned package is received and processed properly.
Once the customer’s information is reviewed, we will e-mail you back with a Return Authorization Number.
The NEW or UNUSED item must be returned in its original packaging within 15 days from the date received and the item must not show any wear, usage, or intentional damage. If we determine that any returned item is not in sellable condition we will return it to you and no refund or exchange will be made. Please include a copy of the original receipt and Return Authorization Number prominently displayed on your return.
If a product is being exchanged, normal shipping charges will be applied when the new item is sent to you. The returns department requests that we allow 1-2 weeks turn around time for the issuance of a refund or for the shipping of an exchange. Original shipping charges, insurance, delivery confirmation charges, and/or credit card fees are not refunded.
These conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether this store signs them or not. Zona Tactical, LLC. Reserves the right to make changes to this site and these conditions at any time.
We keep your personal information private and secure. When you make a purchase from Zona Tactical, LLC, you provide your name, email address, credit card information, address, phone number and a password. We use this information to process your order(s), to keep you updated on your purchases and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
Unless otherwise specified, all materials appearing on this site; including text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Zona Tactical, LLC, Copyright ©, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping in this store or placing an order and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
Zona Tactical, LLC reserves the right to modify, alter, delete and update these policies at any time we see fit. Such alterations do not nullify our rights if infringements or breaches occurred under a previous version of these conditions.
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law. We will only retain personal information as long as necessary for the fulfillment of those purposes. Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. We will make readily available to customers information about our policies and practices relating to the management of personal information.